Dispute terms & conditions

• All disputes must be handled directly between the player and the Operator
• Mayotte Gaming does not mediate, arbitrate, adjudicate, investigate, or decide disputes
• Operators bear full responsibility for complaints handling
• Independent Alternative Dispute Resolution (ADR) is the mandatory escalation mechanism
• Mayotte Gaming's role is limited to regulatory supervision and enforcement

All player complaints — including deposits, withdrawals, account restrictions, delays, bonus disputes, or technical issues — must first be submitted directly to the Operator via the complaint form embedded within the Operator's interactive site seal validation page.

Operators are required to:

• Acknowledge complaints promptly
• Investigate complaints in good faith
• Make reasonable efforts to resolve complaints within thirty (30) calendar days

Claims involving players in excluded territories or relating to activities not covered by the gaming licence (marketplaces, non-gaming products, NFTs, third-party arrangements) will not be considered.

If a complaint is not resolved within the 30-day period, the player may escalate to an independent ADR provider. All licensed Operators must participate fully in ADR proceedings and bear the costs.

• Game outcome disputes: 14 calendar days from the relevant session
• Account-related disputes: 30 calendar days from the relevant event

Mayotte Gaming does not require or mandate arbitration, nor impose any waiver of judicial remedies. Any such provisions in an Operator's Terms of Service are the sole responsibility of the Operator.

Operators are required to report failures to maintain complaints processes, observe the 30-day resolution requirement, or participate in ADR. Such matters may result in regulatory or enforcement action.

• All complaints and ADR communications must be in English
• Players and Operators are responsible for retaining relevant records
• Mayotte Gaming does not collect or evaluate dispute evidence